Survey invitation templates

Telling your clients in advance

You should let your clients know in advance that you will invite them to participate in the survey. Increasing the proportion of your clients that respond has two benefits:

  1. Your Awards entry is more likely to be competitive; and
  2. You will get a better representation of how happy your clients are, and areas in which your firm can improve.

Client Notification Template

Inviting your clients to complete the survey

You must use the following templates to invite your clients’ participation in the survey.

Survey Invitation Template

Survey Invitation Reminder

We strongly encourage your to invite all clients who have used your firm’s services in the past 12 months to maximise your response rate.