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Client Feedback Benchmarks: Accounting Firms 2017
Client Feedback Benchmarks: Accounting Firms 2017
April 16, 2018

Background In this post we explore accounting benchmarks in client feedback from the Professional Services Awards survey in late 2017.  The Awards are primarily about collecting client fee...Read More

Client centric? Ask your clients.
Client centric? Ask your clients.
April 10, 2018

This post on client centric firms, measurement and  NPS originally appeared on the blog of FirmChecker’s sister company, Beaton Research + Consulting. It has been adapted, with permission...Read More

The False Economy of Hourly Rates, Part 2
The False Economy of Hourly Rates, Part 2
February 27, 2018

Fixed Fees or Bust? 'Fixed Fees or Bust?'  is a follow up to our previous post, an evidence-based paper on fee structures used by Law and Accounting firms. In this post, George Beaton, Exe...Read More

The false economy of hourly rates, Part 1
The false economy of hourly rates, Part 1
February 12, 2018

Fee Structures in Professional Services Firms In this post, we discuss which fee structures your clients prefer, and what your competitors are doing about it. We surveyed over 6,000 clients...Read More

Small Queensland firm bags national prize for business accounting
Small Queensland firm bags national prize for business accounting
December 12, 2017

The no-frills approach of a small, community-minded accounting firm has earned it a national commendation in the Australian professional services industry. General Taxation Services, base...Read More

New franchise set to dominate conveyancing industry
New franchise set to dominate conveyancing industry
December 12, 2017

A growing Queensland conveyancing firm is out to prove that franchising is not just for fast-food outlets. The Noosa-based firm, bytherules Conveyancing, was named Best Conveyancing Firm ...Read More

‘Uber equivalent’ of the legal industry bags national law firm prize
‘Uber equivalent’ of the legal industry bags national law firm prize
December 12, 2017

A Melbourne lawyer has shown the Australian legal industry that freelancing, fixed fees and legal retainers may be ways of the future for firms competing to offer the best-value legal servic...Read More

No neckties, no time-based billing: just good business
No neckties, no time-based billing: just good business
December 12, 2017

A small Ballarat accounting firm has taken the national professional services industry by storm, beating many larger, city-based accounting firms to Australia’s top prize for practices tha...Read More

Success is in the Bazouni family for western Sydney law firm
Success is in the Bazouni family for western Sydney law firm
December 12, 2017

Two brothers have thrown their Parramatta-based law firm into the national spotlight by taking out the top prize for law firms that service individuals and businesses at the 2017 NAB Profess...Read More

All-female firm takes out top gong for bookkeeping
All-female firm takes out top gong for bookkeeping
December 12, 2017

An innovative, Melbourne-based bookkeeping firm has made its mark on the Australian financial services sector by proving that remote work, flexible hours and mothers working part-time is no ...Read More