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Best Lawyers: What makes them great?
Best Lawyers: What makes them great?
June 12, 2018

What do the best lawyers do differently? Many firms ask this when they receive their feedback reports from the Professional Services Awards. It’s also a question that clients implicitly lo...Read More

Best Accountants: what makes them great?
Best Accountants: what makes them great?
May 29, 2018

What clients say about the best accountants         What makes the best accountants tick? This is a question asked by partners in many firms. It’s al...Read More

Bookkeeping and Conveyancing Awards Entries Open – 2018
Bookkeeping and Conveyancing Awards Entries Open – 2018
May 14, 2018

Entries are open for our Bookkeeping and Conveyancing awards. Alongside Law and Accounting, these professions will once again be a part of the Professional Services Awards in 2018.  Proudly...Read More

Client Satisfaction Benchmarks: Bookkeeping & Conveyancing Firms 2017
Client Satisfaction Benchmarks: Bookkeeping & Conveyancing Firms 2017
May 7, 2018

Background The Professional Services Awards are primarily about collecting client feedback, good, bad or ugly, and improving your service. Through measuring satisfaction with client rating ...Read More

Client Satisfaction Benchmarks: Law Firms 2017
Client Satisfaction Benchmarks: Law Firms 2017
April 23, 2018

Background In this post we explore law benchmarks in client feedback from the Professional Services Awards survey in late 2017.  The Awards are primarily about collecting client feedback a...Read More

Client Satisfaction Benchmarks: Accounting Firms 2017
Client Satisfaction Benchmarks: Accounting Firms 2017
April 16, 2018

Background In this post we explore accounting benchmarks in client feedback from the Professional Services Awards survey in late 2017.  The Awards are primarily about collecting client fee...Read More

Client centric? Ask your clients.
Client centric? Ask your clients.
April 10, 2018

This post on client centric firms, measurement and  NPS originally appeared on the blog of FirmChecker’s sister company, Beaton Research + Consulting. It has been adapted, with permission...Read More

The False Economy of Hourly Rates, Part 2
The False Economy of Hourly Rates, Part 2
February 27, 2018

Fixed Fees or Bust? 'Fixed Fees or Bust?'  is a follow up to our previous post, an evidence-based paper on fee structures used by Law and Accounting firms. In this post, George Beaton, Exe...Read More

The false economy of hourly rates, Part 1
The false economy of hourly rates, Part 1
February 12, 2018

Fee Structures in Professional Services Firms In this post, we discuss which fee structures your clients prefer, and what your competitors are doing about it. We surveyed over 6,000 clients...Read More

Small Queensland firm bags national prize for business accounting
Small Queensland firm bags national prize for business accounting
December 12, 2017

The no-frills approach of a small, community-minded accounting firm has earned it a national commendation in the Australian professional services industry. General Taxation Services, base...Read More