Blog

What makes a 6-Star Client Experience?
What makes a 6-Star Client Experience?
August 1, 2018

This post on client experience is based on the Masters of Scale Podcast’s episode featuring Airbnb’s Brian Chesky.  When you face the pressures of growing your practice, it’s e...Read More

When was the last time one of your clients said thank you?
When was the last time one of your clients said thank you?
July 16, 2018

          Saying thanks to your clients, colleagues and employees is important. But how often do clients go out of their way to thank you? What d...Read More

When negative client feedback is healthy
When negative client feedback is healthy
July 8, 2018

              Importance of client feedback Professionals know client feedback is important, but not many actively seek it. Ther...Read More

Accounting and Law Awards Entries Open – 2018
Accounting and Law Awards Entries Open – 2018
June 27, 2018

Entries are open for our Accounting and Law awards. Alongside Bookkeeping and Conveyancing, these professions will once again be a part of the Professional Services Awards in 2018.  Pro...Read More

9 Soft Skills the Best Lawyers Use to Grow their Practice
9 Soft Skills the Best Lawyers Use to Grow their Practice
June 12, 2018

What do the best lawyers do differently? Many firms ask this when they receive their feedback reports from the Professional Services Awards. It’s also a question that clients implicitly lo...Read More

9 Soft Skills the Best Accountants Use to Grow their Practice.
9 Soft Skills the Best Accountants Use to Grow their Practice.
May 29, 2018

  What clients say about the best accountants         What makes the best accountants tick? This is a question asked by partners in many firms. It...Read More

Bookkeeping and Conveyancing Awards Entries Open – 2018
Bookkeeping and Conveyancing Awards Entries Open – 2018
May 14, 2018

Entries are open for our Bookkeeping and Conveyancing awards. Alongside Law and Accounting, these professions will once again be a part of the Professional Services Awards in 2018.  Pro...Read More

Client Satisfaction Benchmarks: Bookkeeping & Conveyancing Firms 2017
Client Satisfaction Benchmarks: Bookkeeping & Conveyancing Firms 2017
May 7, 2018

Background The Professional Services Awards are primarily about collecting client feedback, good, bad or ugly, and improving your service. Through measuring satisfaction with client rating ...Read More

Client Satisfaction Benchmarks: Law Firms 2017
Client Satisfaction Benchmarks: Law Firms 2017
April 23, 2018

Background In this post we explore law benchmarks in client feedback from the Professional Services Awards survey in late 2017.  The Awards are primarily about collecting client feedback a...Read More

Client Satisfaction Benchmarks: Accounting Firms 2017
Client Satisfaction Benchmarks: Accounting Firms 2017
April 16, 2018

Background In this post we explore accounting benchmarks in client feedback from the Professional Services Awards survey in late 2017.  The Awards are primarily about collecting client fee...Read More